March 22, 2023
Update: ScanSnap Connect Application - fixed version now available in the App Store

Thank you very much for your patience.
We are pleased to announce that ScanSnap Connect Application 2.8.17, which avoids the connection failure problem, is now available for download in the App Store.
We apologize for any inconvenience this may have caused.

March 10, 2023
Connection Failure with ScanSnap Connect Application on iPhone

We have confirmed that ScanSnap Connect Application fails to find and connect to a scanner for an iPhone device with iOS 16.0 or later when data was transferred to the device using Quick Start function of iPhone.

We are working on a resolution and will update on the latest information when available.

This issue does not occur with ScanSnap Cloud application or ScanSnap Connect Application for Android.

We sincerely apologize for any inconvenience this issue may have caused.

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