Troubleshooting
ScanSnap Cloud Troubleshooting (iX1300 Android)
Trouble during Setup
Unsure What to Prepare before Setup
Create Account
What Is a ScanSnap Account?
Unsure What to Specify as an Account Name and a Password
Create Account - Receive E-mails
Did Not Receive an E-mail with a Confirmation Code
Unsure Which Confirmation Code to Use Since Multiple E-mails with Confirmation Codes Were Received
Re-creating an Account
Failed to Register an Account
Did Not Receive an E-mail for Resetting the Password
What Is Two-factor Authentication?
Select Cloud Storage Services
Selecting a Cloud Storage Service
How to Change a Specified Storage Destination
Creating a New Storage Folder (Notebook)
Wi-Fi Setting
A Connection to a Wireless Access Point is Required
The Name and the Password for the Wireless Access Point Cannot Be Remembered
A Mobile Device Cannot Be Connected to a Wireless Access Point
Even If the Power Is Turned On, the [Scan] Button Does Not Light Up in Blue
The Wi-Fi Indicator Does Not Light Up in Orange
Network Connection
Unsure When to Select [Easy Setup (Recommended)]
Unsure How to Use the WPS Button for the Wireless Access Point
The Wi-Fi Indicator Does Not Flash in Blue by Holding Down the WPS Button
Network Connection - Select ScanSnap Model
Unsure Which ScanSnap to Select
The ScanSnap Is Not Detected
Network Connection - Wireless Access Point/Router Setting
The Wireless Access Point That Is Intended for Connection Is Not Shown in the List
A Wireless Access Point Cannot Be Set to the ScanSnap
The Wireless Access Point That You Want to Connect the ScanSnap to Is Not Shown
Connection to the ScanSnap Cannot be Established during Setup
Inaccessible to the Network (Connecting to a Scanner Failed)
Inaccessible to the Network (The Wireless Access Point Is Wrong)
Inaccessible to the Network (Connecting to the ScanSnap Cloud Server Failed)
Unsure What to Enter When Adding Your Proxy Server Settings
A Message Indicating That the Maximum Number of Licenses Has Already Been Used, Appears (ScanSnap Cloud v1.7 or earlier)
Let's Use It
Network
Scanning Error
Operations After Scan
Operation Troubles
A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
Cannot Use Two-factor Authentication for the ScanSnap Account
Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use
The ScanSnap Is Not Connected to the Network
Cannot change the access point to another one on the same network
The [Scan] Button and the Wi-Fi Indicator Do Not Light Up in Purple
Changing the Startup Mode
Scanning Does Not Start
The [Scan] Button Was Lit in Orange during a Scan
Hiding the Camera Button
Scanned Images Do Not Appear in the Scan History List
The Image Is Not Saved in a Cloud Storage Service
Did Not Receive a Notification
Vertical Streaks Appear in the Image
Moire (Striped Pattern) Is Noticeable in the Image
The Scanned Image Is out of Alignment or Distorted
The Image Is Skewed
Part of the Image Appears Missing/Slant Lines Appear on the Image
The Image Is Wider than the Scanned Document
The Text on an Image Is Not Readable
Text on an Image Is Not Recognized Correctly
A File Name Is Not Extracted Correctly
The Lines in the Image Are Blurred
Some Pages Are Deleted Even Though They Are Not Blank
Failed to Change the File Name
An Image Cannot Be Converted into a Searchable PDF file
Message List
A skewed document was detected
ADF top section open
Communication error
Error caused by loading and inserting documents incorrectly
Error in ScanSnap
Failed to save to [xxx]
Error Code List (All Cloud Storage Services)
Error Code List (Box)
Error Code List (Concur Expense)
Error Code List (Dr.Wallet)
Error Code List (Dropbox)
Error Code List (Eight)
Error Code List (Evernote)
Error Code List (Expensify)
Error Code List (freee)
Error Code List (Google Drive)
Error Code List (Google Photos)
Error Code List (OneDrive)
Error Code List (QuickBooks Online)
Error Code List (Shoeboxed)
Error Code List (STREAMED)
Error Code List (Xero)
Error Code List (Yayoi)
No response from the cloud storage service
Optical error in ScanSnap
Overlapped document detected
Paper jam
The document sensor(s) are dirty
Unexpected error
Unsupported countries or regions