Troubleshooting
ScanSnap Cloud Troubleshooting (iX1600 Android)
Trouble during Setup
Unsure What to Prepare before Setup
Wi-Fi Configuration on the Touch Panel of the ScanSnap Fails
Create Account
What Is a ScanSnap Account?
Unsure What to Specify as an Account Name and a Password
Create Account - Receive E-mails
Did Not Receive an E-mail with a Confirmation Code
Unsure Which Confirmation Code to Use Since Multiple E-mails with Confirmation Codes Were Received
Re-creating an Account
Failed to Register an Account
Did Not Receive an E-mail for Resetting the Password
What Is Two-factor Authentication?
Select Cloud Storage Services
Selecting a Cloud Storage Service
How to Change a Specified Storage Destination
Creating a New Storage Folder (Notebook)
Wi-Fi Setting
A Connection to a Wireless Access Point is Required
The Name and the Password for the Wireless Access Point Cannot Be Remembered
A Mobile Device Cannot Be Connected to a Wireless Access Point
Network Connection
Network Connection - Select ScanSnap Model
Unsure Which ScanSnap to Select
The ScanSnap Is Not Detected
Inaccessible to the Network (Connecting to a Scanner Failed)
Inaccessible to the Network (The Wireless Access Point Is Wrong)
Inaccessible to the Network (Searching for a Scanner Failed)
Inaccessible to the Network (Connecting to the ScanSnap Cloud Server Failed)
Unsure What to Enter When Adding Your Proxy Server Settings
An Error Indicating That the Number of Profiles Has Reached the Maximum Amount Is Shown
A Message Indicating That the Maximum Number of Licenses Has Already Been Used, Appears (ScanSnap Cloud v1.7 or earlier)
Let's Use It
Operation Troubles
A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
Cannot Use Two-factor Authentication for the ScanSnap Account
[Scan to Cloud] Is Not Displayed on the Touch Panel of the ScanSnap
The [Scan] Button Does Not Become Available Even Though [Scan to Cloud] Is Selected on the Touch Panel of the ScanSnap
Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use
A "Failed to access ScanSnap Cloud." Message Is Displayed on the Touch Panel
Hiding the Camera Button
Scanned Images Do Not Appear in the Scan History List
The Image Is Not Saved in a Cloud Storage Service
Did Not Receive a Notification
Vertical Streaks Appear in the Image
Moire (Striped Pattern) Is Noticeable in the Image
Part of the Image Appears Missing/Slant Lines Appear on the Image
The Image Is Wider than the Scanned Document
The Text on an Image Is Not Readable
Text on an Image Is Not Recognized Correctly
A File Name Is Not Extracted Correctly
The Lines in the Image Are Blurred
Some Pages Are Deleted Even Though They Are Not Blank
Failed to Change the File Name
An Image Cannot Be Converted into a Searchable PDF file
Message List
ADF top section open
Communication error
Error in ScanSnap
Failed to save to [xxx]
Error Code List (All Cloud Storage Services)
Error Code List (Box)
Error Code List (Concur Expense)
Error Code List (Dr.Wallet)
Error Code List (Dropbox)
Error Code List (Eight)
Error Code List (Evernote)
Error Code List (Expensify)
Error Code List (freee)
Error Code List (Google Drive)
Error Code List (Google Photos)
Error Code List (OneDrive)
Error Code List (QuickBooks Online)
Error Code List (ScanSnap Mail)
Error Code List (Shoeboxed)
Error Code List (STREAMED)
Error Code List (Xero)
Error Code List (Yayoi)
No response from the cloud storage service
Optical error in ScanSnap
Overlapped document detected
Paper jam
Unexpected error
Unsupported countries or regions