Some Characters Are Not Recognized When Scan to Word/Scan to Excel/Scan to PowerPoint Is Used
If some characters are not recognized when Scan to Word/Scan to Excel/Scan to PowerPoint is used for scanned images in the content data records that are managed with ScanSnap Home, check the following:
Did you specify the same language as the language on the document in [Document language] of ABBYY FineReader for ScanSnap?
Specify the same language as the language on the document in the following procedure:
-
Display the main window of ScanSnap Home.
For details, refer to To Display the Main Window.
-
Select [Settings] in the menu → [Preferences] to display the preferences window.
In the [Application] tab, select [Scan to Word], [Scan to Excel] or [Scan to PowerPoint(R)], and click the [Set] button.
Specify the same language as the language on the document in [Document language] in the [General Settings] tab.
Specify the same language as the language on the document in the following procedure:
-
Display the main window of ScanSnap Home.
Click the [ScanSnap Home] icon
in the application list that appears when you click Launchpad in the Dock. -
Select [ScanSnap Home] on the menu bar → [Preferences] to display the preferences window.
In the [Application] tab, select [Scan to Word], [Scan to Excel] or [Scan to PowerPoint(R)], and click the [Set] button.
Specify the same language as the language on the document in [Document language] in the [General Settings] tab.
Is a scanned image upside down or sideways?
If a scanned image is upside down or sideways, Scan to Word/Scan to Excel/Scan to PowerPoint cannot work properly.
Refer to Rotating a Page 90 or 180 Degrees and correct the orientation of the scanned image before converting it.