The Scanned Image Cannot Be Opened

If the scanned image in the selected content data record cannot be opened in the main window of ScanSnap Home, check the following:

Have you selected a network folder for the [ScanSnap Home] folder and in addition was the network disconnected while the image was being saved?

When a network folder has been selected for the [ScanSnap Home] folder, if an error occurs for some reason such as the LAN cable being disconnected while you are saving the scanned image, it may not be saved correctly.

Check the status of your network environment, solve the problem, and try scanning again.

Is the image in a PDF format or JPEG format? (Windows)

Only the images in a PDF format or JPEG format can be displayed in the ScanSnap Home viewer window.

Open the images in a format other than a PDF format or JPEG format with an application that the format is associated with.

Check if the associated application is correct.

Have you moved or deleted scanned images?

When a content data record consists of multiple scanned images, if you move or delete some of the scanned images in File Explorer or Finder, the scanned images cannot be opened from the content data record list view of ScanSnap Home.

Update the folders managed in ScanSnap Home by the following procedure, and open the scanned images again.

  1. Display the main window of ScanSnap Home.

    For details, refer to To Display the Main Window.

  2. Click Refresh that is located next to the search bar.

  1. Display the main window of ScanSnap Home.

    Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Click Refresh that is located next to the search bar.