Q & A : rack2s028

When using Microsoft® Excel® 2010 or earlier on 1607 or later version of Windows® 10, Excel files may not be imported to Rack2-Filer Smart with the following dialog:

Note: The error message below may appear before the dialog above is displayed.
Click the Close program button to close the message. Then the dialog above appears after a while.

Follow the instructions below to confirm the installed version of Windows® 10:
Note: the following figures are examples. The actual screens may be different depending on screen size.

1. Click the cog icon in the Start menu.

   

2. Click System in Settings.

   

3. Select About at the bottom of the System list.
   Hint: If About is not displayed, scroll down the System list.

   

4. The system information appears. Find the version of your Windows® 10 at Version.

   

Follow the steps below and change the setting in Windows® 10 to avoid the problem.
Note: the following figures are examples. The actual screens may be different depending on screen size.

1. Click the cog icon in the Start menu.

   

2. Click Devices in Settings.

   

3. Select Printers & scanners at the top of the Devices list.

   

4. Disable Let Windows manage my default printer in Printers & scanners.

   

5. Click the Close button to close Settings.
6. Restart the computer once the setting is changed.