NOTE: this is an archived page and the content is likely to be out of date.
When multi-feed error, picking failure, or paper jams occur frequently, adjust the paper thickness using the Operator Panel. (Normally the medium [default] setting will work reasonably well.)
Set the paper thickness on the Operator Panel.

The following five (5) steps of document thickness are selectable.
| Thin | Prevent picking failure and paper jam | |
| Medium thin | ||
| Medium | Documents with thickness
|
|
| Medium thick | ||
| Thick | Prevent multi-feeding |
| HINT: |
|