October 22, 2025
Important Notice —Firmware Update Required for ScanSnap Cloud Users

To further enhance the security of ScanSnap Cloud, we will be implementing a system update.
As part of this process, we plan to release a firmware update for the models listed below in December 2025.

Action Required

To continue using ScanSnap Cloud, please make sure to update your scanner’s firmware no later than March 25, 2026.
If the update is not completed by the deadline, the features that require ScanSnap Cloud connection will no longer be available starting March 26, 2026.

Affected Models

ScanSnap iX100
ScanSnap iX500
ScanSnap iX1300
ScanSnap iX1500
ScanSnap iX1600

Update Schedule

Firmware update release: December 2025
System update: March 26, 2026

Important: Please complete the firmware update by March 25, 2026.

How to Update

From December 8, 2025, connect your scanner to the network and apply the latest firmware version using the firmware update function.

For detailed instructions, please visit the ScanSnap Help site below, select your model and OS, then search for “Firmware”:
https://www.pfu.ricoh.com/imaging/downloads/manual/scansnap_help/en/pc/topic/index.html

Contact Information

For support regarding ScanSnap Cloud, please refer to:
https://www.pfu.ricoh.com/global/scanners/contacts/