Published: October 22, 2025
Last Updated: March 17, 2026
Important Notice
Firmware Update Required to Continue Using ScanSnap Cloud
To continue using ScanSnap Cloud, please update your scanner firmware by April 8, 2026.
If the firmware is not updated, scanning with ScanSnap Cloud will no longer be available starting April 9, 2026 until the firmware update is completed.
This update enhances the security of ScanSnap Cloud.
Please check your scanner’s firmware version and update it by following the instructions provided in the “How to Update” section below.
Affected Models
ScanSnap iX100
ScanSnap iX500
ScanSnap iX1300
ScanSnap iX1500
ScanSnap iX1600
Latest Firmware Versions
Check the latest firmware version for each model:
ScanSnap iX100
ScanSnap iX500
ScanSnap iX1300
ScanSnap iX1500
ScanSnap iX1600
To check the firmware version currently installed on your scanner, follow the instructions in the “How to Update” section below.
How to Update
Connect your scanner to the network and update to the latest firmware using the firmware update function.
For detailed update procedures, refer to the following ScanSnap Help pages.
-
Update from a computer (Windows / Mac)
If you are using the iX500, please select “iX100” when choosing the model and follow the instructions accordingly.
If you use the iX500 on Windows, please update ScanSnap Home to version 3.5 or later before performing the firmware update. - Update from a mobile device (Android / iOS)
Update Schedule
Firmware update release: December 2025
System update: April 9, 2026
Contact Information
For support regarding ScanSnap Cloud, please refer to
https://www.pfu.ricoh.com/global/scanners/contacts/
