Inaccessible to the Network (Connecting to a Scanner Failed)

Causes and solutions for when the device is inaccessible to the network (connecting to a scanner failed) during the ScanSnap Cloud application setup are explained below.
Cause

The issue may be caused by the following:

  • The ScanSnap is turned off.

  • The ScanSnap is used by other devices.

  • [Stable Wi-Fi scanning] or [Avoid poor connections] is enabled in the Wi-Fi advanced settings.

Solution

Check the following items:

  • When the ScanSnap is turned off

    Turn the power on.

  • When the ScanSnap is used by other devices

    Connect the ScanSnap to the network after you finish using the ScanSnap with other devices.

  • When [Stable Wi-Fi scanning] or [Avoid poor connections] is enabled in the Wi-Fi advanced settings

    Disable the setting and try again.