The issue may be caused by the following:

• The ScanSnap is turned off.

• The privacy separator function of the wireless access point is enabled.

  Depending on the wireless access point such as a mobile router, the privacy separator function of the wireless access point may be enabled.

• The password for the wireless access point is wrong.

Check the following items, and then set up the ScanSnap Cloud application again:

• When the ScanSnap is turned off

  Turn the power on.

• When the privacy separator function of the wireless access point is enabled

  Disable the function.

  If you cannot change the setting, contact the manufacturer.

  To check whether the wireless access point is equipped with a privacy separator function or to check how to configure the settings, refer to your wireless access point manual.

• When the password for a wireless access point is wrong

  Check what the correct password is.

  A password is referred to as an encryption key or a cryptography key depending on the wireless access point in use. Usually, the network name (SSID) and the password are on the side or the bottom of a wireless access point device.

  For details about the value to be entered, refer to your wireless access point manual.

  If you do not know the password for the wireless access point, contact your network administrator.