Troubleshooting
ScanSnap Cloud Troubleshooting (Camera iOS)
Trouble during Setup
Unsure What to Prepare before Setup
Create Account
What Is a ScanSnap Account?
Unsure What to Specify as an Account Name and a Password
Create Account - Receive E-mails
Did Not Receive an E-mail with a Confirmation Code
Unsure Which Confirmation Code to Use Since Multiple E-mails with Confirmation Codes Were Received
Re-creating an Account
Failed to Register an Account
Did Not Receive an E-mail for Resetting the Password
What Is Two-factor Authentication?
Select Cloud Storage Services
Selecting a Cloud Storage Service
How to Change a Specified Storage Destination
Creating a New Storage Folder (Notebook)
ScanSnap Settings
Operation Troubles
A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
Cannot Use Two-factor Authentication for the ScanSnap Account
The Camera Button Does Not Appear in the Scan History List
Hiding the Camera Button
Tapping the Camera Button Does Not Enter Photo-taking Mode
A Document Type Cannot Be Changed in Photo-taking Mode
A Photo Is Not Taken Automatically
A Photo Is Taken Automatically
A Photo Image That Was Taken Cannot Be Cropped Correctly
A Photo Image That Was Taken Cannot Be Uploaded
Uploaded Images Do Not Appear in the Scan History List
The Image Is Not Saved in a Cloud Storage Service
Did Not Receive a Notification
The Text on an Image Is Not Readable
Text on an Image Is Not Recognized Correctly
A File Name Is Not Extracted Correctly
Failed to Change the File Name
An Image Cannot Be Converted into a Searchable PDF file
Message List
Communication error
Failed to save to [xxx]
Error Code List (All Cloud Storage Services)
Error Code List (Box)
Error Code List (Concur Expense)
Error Code List (Dr.Wallet)
Error Code List (Dropbox)
Error Code List (Eight)
Error Code List (Evernote)
Error Code List (Expensify)
Error Code List (freee)
Error Code List (Google Drive)
Error Code List (Google Photos)
Error Code List (OneDrive)
Error Code List (QuickBooks Online)
Error Code List (Shoeboxed)
Error Code List (STREAMED)
Error Code List (Xero)
Error Code List (Yayoi)
No response from the cloud storage service
Unsupported countries or regions