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    Operation Troubles

    This section explains troubles that may occur when the ScanSnap Cloud is used after setup is complete.

    • A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
    • Cannot Use Two-factor Authentication for the ScanSnap Account
    • The Camera Button Does Not Appear in the Scan History List
    • Hiding the Camera Button
    • Tapping the Camera Button Does Not Enter Photo-taking Mode
    • A Document Type Cannot Be Changed in Photo-taking Mode
    • A Photo Is Not Taken Automatically
    • A Photo Is Taken Automatically
    • A Photo Image That Was Taken Cannot Be Cropped Correctly
    • A Photo Image That Was Taken Cannot Be Uploaded
    • Uploaded Images Do Not Appear in the Scan History List
    • The Image Is Not Saved in a Cloud Storage Service
    • Did Not Receive a Notification
    • The Text on an Image Is Not Readable
    • Text on an Image Is Not Recognized Correctly
    • A File Name Is Not Extracted Correctly
    • Failed to Change the File Name
    • An Image Cannot Be Converted into a Searchable PDF file
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