Operation Troubles
This section explains troubles that may occur when the ScanSnap Cloud is used after setup is complete.
For details on the troubles related to the ScanSnap, refer to ScanSnap Help.
- A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
- Cannot Use Two-factor Authentication for the ScanSnap Account
- Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use
- The ScanSnap Is Not Connected to the Network
- Cannot change the access point to another one on the same network
- The [Scan] Button and the Wi-Fi Indicator Do Not Light Up in Purple
- Changing the Startup Mode
- Scanning Does Not Start
- The [Scan] Button Was Lit in Orange during a Scan
- Hiding the Camera Button
- Scanned Images Do Not Appear in the Scan History List
- The Image Is Not Saved in a Cloud Storage Service
- Did Not Receive a Notification
- Vertical Streaks Appear in the Image
- Moire (Striped Pattern) Is Noticeable in the Image
- The Scanned Image Is out of Alignment or Distorted
- The Image Is Skewed
- Part of the Image Appears Missing/Slant Lines Appear on the Image
- The Image Is Wider than the Scanned Document
- The Text on an Image Is Not Readable
- Text on an Image Is Not Recognized Correctly
- A File Name Is Not Extracted Correctly
- The Lines in the Image Are Blurred
- Some Pages Are Deleted Even Though They Are Not Blank
- Failed to Change the File Name
- An Image Cannot Be Converted into a Searchable PDF file