The issue may be caused by the following:

• A document that can be damaged easily such as a photograph was scanned.

• The rollers or glass inside the ScanSnap are dirty.

• When scanning documents that can be damaged easily

  You can protect documents that can be damaged easily such as photographs by using the Carrier Sheet.

  Place one sheet at a time in the Carrier Sheet to scan.

  HINT

  The [Scan] button flashes in blue by holding down the [Scan] button for 3 seconds or longer. If you use the Carrier Sheet to scan a document when the button is flashing, the scanned image of the document is output into the size of the document.

• When the rollers or glass inside the ScanSnap are dirty

  Clean the inside of the ScanSnap.

  For details, refer to Cleaning the Inside of the ScanSnap in ScanSnap Cloud Operation.