The [Scan] Button Was Lit in Orange during a Scan.

Causes and solutions for the [Scan] button lighting in orange during a scan when using the ScanSnap Cloud service are explained below.
Cause

The issue may be caused by the following:

  • A document was jammed inside the ScanSnap.

  • A multifeed was detected.

  • The ADF top section opened.

  • A communication error occurred.

Solution

  • When a document was jammed inside the ScanSnap

    Open the ADF top section and remove the jammed document.

    For details, refer to Paper jam.

  • When a multifeed was detected

    Open the ADF top section and remove the document inside the ScanSnap.

    For details, refer to Overlapped document detected.

  • When the ADF top section opened

    Close the ADF top section.

    For details, refer to ADF top section open.

  • When none of the above applies

    A communication error may have occurred between the ScanSnap and the ScanSnap Cloud server. Turn the ScanSnap off and turn it back on, and then scan the document again.