B11Cc003

Cause

The issue may be caused by the following:

• The folder in the cloud storage service has been deleted or renamed.

• The file to be renamed has been deleted.

Solution

• When the folder in the cloud storage service has been deleted or renamed

  Specify the folder in the cloud storage service again, and try scanning the document again.

• When the file to be renamed has been deleted

  Scan the document again.

B11Cc004

Cause

No cloud storage service is selected.

Solution

Specify a cloud storage service on the window for selecting cloud storage services.

B11Jc001

Cause

The cloud storage service is not authenticated or authorized.

Solution

Log in to the cloud storage service again on the window for selecting cloud storage services.

B11Jc002

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc003

Cause

The maximum size of a file has been exceeded.

Solution

If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.

B11Jc004

Cause

Uploading of a file other than PDF was attempted.

Solution

Specify PDF in the scan settings.

B11Jc005

Cause

Uploading of a PDF file that contains multiple pages was attempted.

Solution

Configure the scan settings so that a PDF file contains only one page when a document is scanned.

B11Jc006

Cause

Failed to upload a scanned image in the cloud storage service.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc007

Cause

There is a problem with the service provider (server).

Solution

Wait for a while and try again.

B11Jc008

Cause

Uploading of a file other than JPEG was attempted.

Solution

Specify JPEG in the scan settings.

B11Jc009

Cause

The storage capacity of the cloud storage service has been exceeded.

Solution

Expand the storage capacity, or remove unwanted files to secure sufficient free space, and then try again.