About Customer Support and Maintenance
Customer Support
ScanSnap
For inquiries on the ScanSnap Home, refer to the ScanSnap Support Site.
https://www.pfu.ricoh.com/r/ctl/
If your problem cannot be solved after referring to the above web page, visit the following web page and contact the distributor/dealer.
Suppliers of Consumables/Optional Parts
Maintenance
Contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.
For details, refer to the following portal site:
https://www.pfu.ricoh.com/global/scanners/inquiry.html
ATTENTION
For safety reasons, never attempt repairs by yourself.