You Cannot Sign In with a ScanSnap Account (ScanSnap Home 2.9 or Earlier)

HINT

  • For ScanSnap Home 2.10 or later, you do not need to sign in with a ScanSnap Account as license activation is no longer needed.

    To update ScanSnap Home to the latest, refer to Updating ScanSnap Home.

If you cannot sign in with a ScanSnap account even when you are in a region where ScanSnap accounts are available, check the following:

Is the region where ScanSnap accounts are not available selected for the region setting on the computer that you are using?

Even when you are in a region where ScanSnap accounts are available, if the region where ScanSnap accounts are not available is selected for the region setting on your computer, you cannot sign in with a ScanSnap account.

Change the region setting on your computer in the following procedure, and then sign in with a ScanSnap account.

  1. Exit ScanSnap Home.

  2. Change the region setting on the computer to the region that you selected when registering a ScanSnap account.

    For details, refer to To Check or Change the Region Setting.

  3. Sign in with a ScanSnap account.

    1. Display the main window of ScanSnap Home.

      For details, refer to To Display the Main Window.

    2. Select [Settings] in the menu → [Preferences] to display the preferences window.

    3. Select the [Account] tab, and sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account. (recommended)].

  1. Exit ScanSnap Home.

  2. Change the region setting on the computer to the region that you selected when registering a ScanSnap account.

    1. Select [System Settings] from the Apple (Apple Mark) menu to display the system settings window.

    2. Select [Language & Region] from the list of [General] to display the [Language & Region] window.

    3. Change the setting for [Region] to the region that you selected when registering a ScanSnap account.

    4. Click Close at the upper left of the window to close the system settings window, and then restart the computer.

  3. Sign in with a ScanSnap account.

    1. Display the main window of ScanSnap Home.

      Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select [ScanSnap Home] on the menu bar → [Preferences] to display the preferences window.

    3. Select the [Account] tab, and sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account (Recommended)].