This section explains the causes and solutions when a device cannot connect to the network during the setup, resulting in an error.

Cause

The issue may be caused by the following:

1. Is the ScanSnap turned off?

2. Is the privacy separator function of the wireless access point enabled?

3. Is the password for the wireless access point correct?

4. Is the device connected to the wireless access point that has been set?

Solution

Check the following items, and then set up ScanSnap Connect Application again:

1. Turn on the ScanSnap.

2. Depending on the wireless access point such as a mobile router, the privacy separator function of the wireless access point may be enabled. Disable the privacy separator function of the wireless access point.

   If you cannot change the setting, contact the manufacturer.

   To check whether the wireless access point is equipped with a privacy separator function or to check how to configure the settings, refer to your wireless access point manual.

3. Check what the correct password is.

   A password is referred to as an encryption key or a cryptography key depending on the wireless access point that is in use. Usually, the network name (SSID) and the password are on the side or the bottom of a wireless access point device.

   For details about the value to be entered, refer to your wireless access point manual.

   If you do not know the password for the wireless access point, contact your network administrator.

4. Connect the device to the wireless access point that you have set.