The issue may be caused by the following:

• The mobile device is not connected to the Internet.

• Appropriate permissions are not set for the "ScanSnap" folder that is the default destination folder in the cloud storage service.

• A character string with symbols is used for accounts, passwords, file names and/or folder names.

• Two-factor authentication is enabled, but the version of the ScanSnap Cloud application is v1.6 or earlier

• The cloud storage service is stopped temporarily.

• When the mobile device is not connected to the Internet

  Check the status and settings of your network environment, and try again. The following solutions may also be effective:

  • Restart the wireless access point.

  • When a mobile router is used, move it to a location where the signal condition is good.

• When appropriate permissions are not set for the "ScanSnap" folder that is the default destination folder in the cloud storage service

  Set appropriate permissions for a "ScanSnap" folder that is the default destination folder in the cloud storage service, and try again.

• When a character string with symbols is used for accounts, passwords, file names and/or folder names

  Change the string, or select another folder if this is the case for the folder name, and try again.

• When two-factor authentication is enabled

  Update the ScanSnap Cloud application to the latest version.

• Other than the above

  ScanSnap Cloud service may be stopped temporarily. Wait for a while and try again.