Troubleshooting
ScanSnap Cloud Troubleshooting (iX500 Android)
Trouble during Setup
Unsure What to Prepare before Setup
Create Account
What Is a ScanSnap Account?
Unsure What to Specify as an Account Name and a Password
Create Account - Receive E-mails
Did Not Receive an E-mail with a Confirmation Code
Unsure Which Confirmation Code to Use Since Multiple E-mails with Confirmation Codes Were Received
Re-creating an Account
Failed to Register an Account
Did Not Receive an E-mail for Resetting the Password
What Is Two-factor Authentication?
Select Cloud Storage Services
Selecting a Cloud Storage Service
How to Change a Specified Storage Destination
Creating a New Storage Folder (Notebook)
Wi-Fi Setting
A Connection to a Wireless Access Point is Required
The Name and the Password for the Wireless Access Point Cannot Be Remembered
A Mobile Device Cannot Be Connected to a Wireless Access Point
A Message Indicating That the Firmware Needs to Be Updated Is Shown
Even If the Power Is Turned On, the [Scan] Button Does Not Light Up in Blue
The [Scan] Button Does Not Flash in Purple
Network Connection
Unsure When to Select [Choose a wireless network]
Unsure How to Use the WPS Button for the Wireless Access Point
The Wi-Fi Indicator Does Not Flash in Blue by Holding Down the WPS Button
Network Connection - Select ScanSnap Model
Unsure Which ScanSnap to Select
The ScanSnap Is Not Detected
A Password Is Required When a ScanSnap Is Selected
Network Connection - Wi-Fi Setting
SSID and SECURITY KEY of the ScanSnap Were Not Noted Down
The ScanSnap Is Not Displayed in the ScanSnap Selection Screen When Entered Directly
Network Connection - Wireless Access Point/Router Setting
The Wireless Access Point That Is Intended for Connection Is Not Shown in the List
A Wireless Access Point Cannot Be Set to the ScanSnap
Inaccessible to the Network (Connecting to a Scanner Failed)
Inaccessible to the Network (The Wireless Access Point Is Wrong)
Inaccessible to the Network (Searching for a Scanner Failed)
Inaccessible to the Network (Connecting to the ScanSnap Cloud Server Failed)
Unsure What to Enter When Adding Your Proxy Server Settings
A Message Indicating That the Maximum Number of Licenses Has Already Been Used, Appears (ScanSnap Cloud v1.7 or earlier)
Let's Use It
Network
Scanning Error
Operations After Scan
Operation Troubles
A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
Cannot Use Two-factor Authentication for the ScanSnap Account
Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use
The ScanSnap Is Not Connected to the Network
Cannot change the access point to another one on the same network
The [Scan] Button and the Wi-Fi Indicator Do Not Light Up in Purple
Scanning Does Not Start
The Document Is Not Fed Smoothly/Paper Jams Occur
Scanning Stops Once
The [Scan] Button Was Lit in Orange during a Scan
A Document Was Jammed in the ScanSnap during a Scan
A Multifeed Was Detected during a Scan
Documents Become Dirty
The Document Is Damaged
Abnormal Noise Is Generated from the ScanSnap
Hiding the Camera Button
Scanned Images Do Not Appear in the Scan History List
The Image Is Not Saved in a Cloud Storage Service
Did Not Receive a Notification
The Carrier Sheet Is Not Fed Smoothly
Part of the Image Appears Missing (Carrier Sheet)
Vertical Streaks Appear in the Image
Moire (Striped Pattern) Is Noticeable in the Image
The Scanned Image Is out of Alignment or Distorted
The Image Is Skewed
Part of the Image Appears Missing/Slant Lines Appear on the Image
The Image Is Wider than the Scanned Document
The Text on an Image Is Not Readable
Text on an Image Is Not Recognized Correctly
A File Name Is Not Extracted Correctly
The Lines in the Image Are Blurred
Some Pages Are Deleted Even Though They Are Not Blank
Failed to Change the File Name
An Image Cannot Be Converted into a Searchable PDF file
Message List
ADF top section open
Communication error
Error in ScanSnap
Failed to save to [xxx]
Error Code List (All Cloud Storage Services)
Error Code List (Box)
Error Code List (Concur Expense)
Error Code List (Dr.Wallet)
Error Code List (Dropbox)
Error Code List (Eight)
Error Code List (Evernote)
Error Code List (Expensify)
Error Code List (freee)
Error Code List (Google Drive)
Error Code List (Google Photos)
Error Code List (OneDrive)
Error Code List (QuickBooks Online)
Error Code List (Shoeboxed)
Error Code List (STREAMED)
Error Code List (Xero)
Error Code List (Yayoi)
No response from the cloud storage service
Optical error in ScanSnap
Overlapped document detected
Paper jam
Unexpected error
Unsupported countries or regions