The issue may be caused by the following:

• The account name (e-mail address) specified in the [Reconfigure password] screen is incorrect.

• The e-mail address specified as the account name is invalid.

• Your mobile device cannot receive e-mails.

• Your mobile device is set not to receive e-mails from the domain "@mail.cloud.scansnap.com".

• The e-mail has been received but is recognized as spam mail.

Check the following items:

• When the account name (e-mail address) specified in the [Reconfigure password] screen is incorrect

  If the e-mail address entered in the [Reconfigure password] screen does not match the registered account name, an e-mail for resetting the password will not be sent.

  Go back to the screen where you enter the account name (e-mail address), and specify a correct e-mail address.

• When the e-mail address specified for the account name is invalid

  Register a new account with a valid e-mail address.

• When your mobile device cannot receive e-mails

  Change the e-mail setting for your mobile device or use your mobile device in a different location to receive e-mails.

• When your mobile device is set not to receive e-mails from the domain "@mail.cloud.scansnap.com"

  An e-mail for resetting the password is sent from the domain "@mail.cloud.scansnap.com". Change your setting to allow e-mails from this domain.

• If none of the above applies to you

  Check whether the e-mail is in the spam inbox.