Operation Troubles
This section explains troubles that may occur when the ScanSnap Cloud is used after setup is complete.
- A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
- Cannot Use Two-factor Authentication for the ScanSnap Account
- Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use
- The ScanSnap Is Not Connected to the Network
- Cannot change the access point to another one on the same network
- The [Scan] Button and the Wi-Fi Indicator Do Not Light Up in Purple
- Scanning Does Not Start
- The Document Is Not Fed Smoothly/Paper Jams Occur
- Scanning Stops Once
- The [Scan] Button Was Lit in Orange during a Scan
- A Document Was Jammed in the ScanSnap during a Scan
- A Multifeed Was Detected during a Scan
- Documents Become Dirty
- The Document Is Damaged
- Abnormal Noise Is Generated from the ScanSnap
- Hiding the Camera Button
- Scanned Images Do Not Appear in the Scan History List
- The Image Is Not Saved in a Cloud Storage Service
- Did Not Receive a Notification
- The Carrier Sheet Is Not Fed Smoothly
- Part of the Image Appears Missing (Carrier Sheet)
- Vertical Streaks Appear in the Image
- Moire (Striped Pattern) Is Noticeable in the Image
- The Scanned Image Is out of Alignment or Distorted
- The Image Is Skewed
- Part of the Image Appears Missing/Slant Lines Appear on the Image
- The Image Is Wider than the Scanned Document
- The Text on an Image Is Not Readable
- Text on an Image Is Not Recognized Correctly
- A File Name Is Not Extracted Correctly
- The Lines in the Image Are Blurred
- Some Pages Are Deleted Even Though They Are Not Blank
- Failed to Change the File Name
- An Image Cannot Be Converted into a Searchable PDF file