A push notification is sent to your mobile device from the ScanSnap Cloud service when a scan is finished and when an error occurs during a scan.

If you do not receive a push notification, the issue may be caused by the following:

• The setting is configured not to receive or display a push notification

• The security level is high in the network that you are on, such as an network for an office

• An unspecified cause such as bad communication status

  This push notification feature uses a system provided by Google Inc. However, this system does not guarantee that your mobile device will always receive a push notification. You may not receive a push notification depending on the environment, such as when the environment affects the communication status.

• When the setting is configured not to receive or display a push notification

  Change the setting so that a push notification can be received or displayed.

  For details, refer to your mobile device manual.

• When the security level is high in the network that you are on

  Contact your network administrator.

• When the communication status is not good

  Use it in an environment where the communication status is good.

• When none of the above solve the problem

  Start up the ScanSnap Cloud application and check the scan history.