Operation Troubles
This section explains troubles that may occur when the ScanSnap Cloud is used after setup is complete.
For details on the troubles related to the ScanSnap, refer to ScanSnap Help.
- A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
- Cannot Use Two-factor Authentication for the ScanSnap Account
- [Scan to Cloud] Is Not Displayed on the Touch Panel of the ScanSnap
- The [Scan] Button Does Not Become Available Even Though [Scan to Cloud] Is Selected on the Touch Panel of the ScanSnap
- Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use
- A "Failed to access ScanSnap Cloud." Message Is Displayed on the Touch Panel
- Hiding the Camera Button
- Scanned Images Do Not Appear in the Scan History List
- The Image Is Not Saved in a Cloud Storage Service
- Did Not Receive a Notification
- Vertical Streaks Appear in the Image
- Moire (Striped Pattern) Is Noticeable in the Image
- Part of the Image Appears Missing/Slant Lines Appear on the Image
- The Image Is Wider than the Scanned Document
- The Text on an Image Is Not Readable
- Text on an Image Is Not Recognized Correctly
- A File Name Is Not Extracted Correctly
- The Lines in the Image Are Blurred
- Some Pages Are Deleted Even Though They Are Not Blank
- Failed to Change the File Name
- An Image Cannot Be Converted into a Searchable PDF file