The issue may be caused by the following:

• The e-mail address specified for the account name is incorrect.

• Your mobile device is set not to receive e-mails from the domain "@mail.cloud.scansnap.com".

• The e-mail has been received but is recognized as spam mail.

Check the following items:

• When the e-mail address specified for the account name is incorrect

  Go back to the window for entering an account name and specify the correct e-mail address.

• When your mobile device is set not to receive e-mails from the domain "@mail.cloud.scansnap.com"

  An e-mail with a confirmation code is sent from the domain "@mail.cloud.scansnap.com". Change your setting to allow e-mails from this domain.

• If none of the above applies to you

  Check whether the e-mail is in the spam inbox.