Troubleshooting
ScanSnap Cloud Troubleshooting (iX100 Windows)
Trouble during Setup
Preparation
Unsure What to Prepare before Setup.
Preparation - Firmware Update
What Is ScanSnap Firmware?
Failed to Update the Firmware.
The [Scan/Stop] Button Does Not Light Up in Blue.
Charging Capacity Is Low.
Network Settings
Network Settings - Wireless Access Point/Router Setting
The Name and the Password for the Wireless Access Point Cannot Be Remembered.
The Wireless Access Point That Is Intended for Connection Is Not Shown in the List
A Wireless Access Point Cannot Be Set to the ScanSnap.
Unsure How to Start the ScanSnap Wireless Setup Tool.
Inaccessible to the Network (Connecting to the ScanSnap Cloud Server Failed).
Unsure What to Enter When Adding Your Proxy Server Settings.
Create Account
What Is a ScanSnap Cloud Service Account?
Unsure What to Specify as an Account Name and a Password.
Create Account - Receive E-mails
Did Not Receive an E-mail with a Confirmation Code.
Unsure Which Confirmation Code to Use Since Multiple E-mails with Confirmation Codes Were Received
E-mail with the Confirmation Code or for Resetting the Password Is Garbled.
Re-creating an Account
Failed to Register an Account
Did Not Receive an E-mail for Resetting the Password.
ScanSnap Cloud Settings
Selecting a Cloud Storage Service
How to Change a Specified Storage Destination
Creating a New Storage Folder (Notebook)
Start
Network
Scanning Error
Operations after Scanning
Operation Troubles
An Error Is Shown When the ScanSnap Cloud Application Is Started.
Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use.
The ScanSnap Battery Indicator was Flashing in Orange.
The ScanSnap Battery Runs Out Fast.
The ScanSnap Is Not Connected to the Network.
Authentication for the Cloud Storage Service Fails
The [Scan/Stop] Button and the Wi-Fi Indicator Do Not Light Up in Purple.
Scanning Does Not Start.
The Document Is Not Fed Smoothly./Paper Jams Occur.
Scanning Stops Once.
The [Scan/Stop] Button Was Lit in Orange during a Scan.
A Document Was Jammed in the ScanSnap during a Scan.
Documents Become Dirty.
The Document Is Damaged.
Abnormal Noise Is Generated from the ScanSnap.
The Image Is Not Saved in a Cloud Storage Service.
The Carrier Sheet Is Not Fed Smoothly.
Part of the Image Appears Missing. (Carrier Sheet)
Vertical Streaks Appear in the Image.
Moire (Striped Pattern) Is Noticeable in the Image.
The Scanned Image Is out of Alignment or Distorted.
The Image Is Skewed.
Part of the Image Appears Missing./Slant Lines Appear on the Image.
The Image Is Wider than the Scanned Document.
The Text on the Scanned Image Is Not Readable.
Text on an Image Is Not Recognized Correctly.
A File Name Is Not Extracted Correctly
The Lines in the Image Are Blurred.
Some Pages Are Deleted Even Though They Are Not Blank.
Failed to Change the File Name.
An Image Cannot Be Converted into a Searchable PDF file.
Message List
Communication error
Error in ScanSnap
Failed to save to cloud service
Error Code List (All Cloud Storage Services)
Error Code List (Box)
Error Code List (Concur Expense)
Error Code List (Dr.Wallet)
Error Code List (Dropbox)
Error Code List (Eight)
Error Code List (Evernote)
Error Code List (Expensify)
Error Code List (freee)
Error Code List (Google Drive)
Error Code List (Google Photos)
Error Code List (OneDrive)
Error Code List (QuickBooks Online)
Error Code List (Shoeboxed)
Error Code List (STREAMED)
Error Code List (Xero)
Error Code List (Yayoi)
No response from the cloud storage service
Optical error in ScanSnap
Paper jam
Top cover open
Unexpected error
Unsupported countries or regions