Optical error in ScanSnap
Causes and solutions for the [Optical error in ScanSnap] message appearing when using the ScanSnap Cloud service are explained in this section.
- Cause
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An optical error occurred in the ScanSnap during a scan.
- Solution
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Clean the glass of the ScanSnap and turn the power on again.
For details, refer to Cleaning the Inside of the ScanSnap in ScanSnap Cloud Operation.