The Document Is Damaged.

Causes and solutions for damage to a document that occurs when using the ScanSnap are explained in this section.
Cause

The issue may be caused by the following:

  • A document that can be damaged easily such as a photograph was scanned.

  • The rollers or glass inside the ScanSnap are dirty.

Solution

  • When scanning documents that can be damaged easily

    You can protect documents that can be damaged easily such as photographs by using the Carrier Sheet.

    Place one sheet at a time in the Carrier Sheet to scan.

    ATTENTION

    You must close the output guide in order to use the Carrier Sheet. Scanning the Carrier Sheet with the output guide open causes a paper jam.

    HINT

    The [Scan/Stop] button flashes in blue by holding down the [Scan/Stop] button for 3 seconds or longer. If you use the Carrier Sheet to scan a document when the button is flashing, the scanned image of the document is output into the size of the document.

  • When the rollers or glass inside the ScanSnap are dirty

    Clean the inside of the ScanSnap.

    For details, refer to Cleaning the Inside of the ScanSnap in ScanSnap Cloud Operation.