The issue may be caused by the following:

• The ADF paper chute (cover)/feed guide is closed.

• The ScanSnap is connected to the computer via a USB cable.

• The network that the ScanSnap is on is not connected to the Internet.

• The ScanSnap is connected to a cloud service via a wireless access point that was added or set by using the ScanSnap Wireless Setup Tool, and is trying to scan the document.

• The Wi-Fi switch on the ScanSnap is off.

• The wireless access point is turned off.

• The Wi-Fi indicator is lit or flashing in orange.

  The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

• When the ADF paper chute (cover)/feed guide is closed

  Open the ADF paper chute (cover)/feed guide.

• When the ScanSnap is connected to a computer via a USB cable

  Disconnect the USB cable.

• When the network that the ScanSnap is on is not connected to the Internet

  Connect the ScanSnap to a network that can be connected to the Internet.

• When the ScanSnap is connected to a cloud service via a wireless access point that was added or set by using the ScanSnap Wireless Setup Tool

  Add the wireless access point by using the ScanSnap Cloud application instead.

• When the Wi-Fi switch on the ScanSnap is off

  Turn on the Wi-Fi switch.

• When the wireless access point is turned off

  Turn the power on.

• When the Wi-Fi indicator is lit or flashing in orange

  To improve the signal condition, move the ScanSnap and the wireless access point to different locations.

If the problem still persists, contact the distributor/dealer where you purchased this product.