This website is designed to be used with ScanSnap Home 1.4.

If you are using ScanSnap Home 2.0 or later, refer to here.

Error Code List (All Cloud Services)

Causes and solutions for error codes that are displayed when saving to a cloud service fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cc003

Cause

The folder in the cloud service has been deleted or renamed.

Solution

Re-specify a folder in the cloud service in which scanned images are to be saved and tap the [Save again] button on the Preview screen in the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], re-specify a cloud service folder in which scanned images are to be saved.

B11Cc004

Cause

The cloud service is not specified.

Solution

Re-specify a cloud service in which scanned images are to be saved and tap the [Save again] button on the Preview screen in the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Cc005

Cause

The file to be renamed has been deleted.

Solution

Scan the document again.

B11Jc001

Cause

The cloud service is not authenticated or authorized.

Solution

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Jc002

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc003

Cause

The maximum size of a file has been exceeded.

Solution

If the documents consist of many sheets, scan them in multiple batches.

B11Jc004

Cause

Uploading of a file other than PDF was attempted.

Solution

Change the file format of images to be saved to PDF by the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Scan settings].

  5. Tap a document type or [Detailed scan settings].

  6. Tap [File format] and change the file format to [PDF].

B11Jc005

Cause

Uploading of a PDF file that contains multiple pages was attempted.

Solution

To create a PDF file for each page, change the file format settings by the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Scan settings].

  5. Tap a document type or [Detailed scan settings].

  6. Tap [File format] and change the file format to [PDF (create per page)].

B11Jc006

Cause

Failed to upload a scanned image in the cloud service.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc007

Cause

There is a problem with the service provider (server).

Solution

Wait for a while and try again.

B11Jc008

Cause

Uploading of a file other than JPEG was attempted.

Solution

Change the file format of images to be saved to JPEG by the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Scan settings].

  5. Tap a document type or [Detailed scan settings].

  6. Tap [File format] and change the file format to [JPEG].

B11Jc009

Cause

The storage capacity of the cloud service has been exceeded.

Solution

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.