Error Code List (Concur Expense)

Causes and solutions for error codes that are displayed when saving to Concur Expense fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Fg032, B11Fg049, B11Fg050, B11Fg084, B11Fg086, B11Fg087

Cause

The cloud service is not authenticated or authorized.

Solution

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Fg029, B11Fg036

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg034

Cause

You do not have permission for the requested operation.

Solution

Make sure that the appropriate permission has been set. Or, contact the administrator for your account.

B11Fg035, B11Fg051, B11Fg088, B11Fg089

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg048

Cause

The maximum size of a file has been exceeded.

Solution

If the documents consist of many sheets, scan them in multiple batches.