Error Code List (Dropbox)

Causes and solutions for error codes that are displayed when saving to Dropbox fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg018, B11Cg031, B11Fg106

Cause

The cloud service is not authenticated or authorized.

Solution

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Cg020, B11Cg027, B11Cg033, B11Cg037, B11Fg038

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg021, B11Cg028, B11Fg107

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg026

Cause

The storage capacity of the cloud service has been exceeded.

Solution

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

B11Cg036, B11Cg248

Cause

Connection was not established because the cloud service is under maintenance.

Solution

Check the status of the cloud service, and try again after the service is resumed.

B11Fg023

Cause

You do not have access permission for the folder.

Solution

Set an appropriate permission for the folder.