Error Code List (Eight)

Causes and solutions for error codes that are displayed when saving to Eight fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg059, B11Cg060, B11Fg016

Cause

The cloud service is not authenticated or authorized.

Solution

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

Tap the [Cloud settings] icon at the bottom of the ScanSnap Home screen.
If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings () to the left or right to display the batch of cloud settings in use.
Tap the [Change the settings] button.
Tap [Cloud storage service setting].
In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Cg061, B11Cg066

Cause: There is a problem with the service provider (server).
Solution: Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg063

Cause: The maximum size of a file has been exceeded.
Solution: Do not scan a document other than a business card.

B11Cg064

Cause: The maximum resolution has been exceeded.
Solution: Do not scan a document other than a business card.

B11Cg067

Cause

The issue may be caused by the following:

Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.