This website is designed to be used with ScanSnap Home 1.4.

If you are using ScanSnap Home 2.0 or later, refer to here.

Error Code List (freee)

Causes and solutions for error codes that are displayed when saving to freee fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg091, B11Cg092, B11Cg095, B11Fg017

Cause

The cloud service is not authenticated or authorized.

Solution

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Cg093

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg096, B11Cg100, B11Fg020

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg102

Cause

The maximum size of a file has been exceeded.

Solution

If the documents consist of many sheets, scan them in multiple batches.

B11Fg024

Cause

The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.

Solution

Check the maximum limit of the number of scanned image files to be uploaded and reduce the number of documents to scan.

B11Fg025

Cause

You do not have access permission for the company data source.

Solution

Contact the administrator of the company data source that you are trying to log into.

B11Fg100

Cause

The server is busy.

Solution

Wait for a while and try again.

B11Fg113

Cause

No company data source is specified for [Save to].

Solution

Specify the company of the cloud service where scanned images are to be saved and tap the [Save again] button on the Preview screen by the following procedure:

  1. Tap the [Cloud settings] icon [Cloud settings] Icon at the bottom of the ScanSnap Home screen.

  2. If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings (1) to the left or right to display the batch of cloud settings in use.

    Cloud Settings

  3. Tap the [Change the settings] button.

  4. Tap [Cloud storage service setting].

  5. In [Destination], specify a company.