Error Code List (OneDrive)

Causes and solutions for error codes that are displayed when saving to OneDrive fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg133, B11Cg134, B11Cg140, B11Cg147, B11Fg014

Cause

The cloud service is not authenticated or authorized.

Solution

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

Tap the [Cloud settings] icon at the bottom of the ScanSnap Home screen.
If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings () to the left or right to display the batch of cloud settings in use.
Tap the [Change the settings] button.
Tap [Cloud storage service setting].
In [Destination], re-specify a cloud service in which scanned images are to be saved.

B11Cg137, B11Cg141, B11Cg237, B11Cg247

Cause: There is a problem with the service provider (server).
Solution: Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg138

Cause

The issue may be caused by the following:

Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg149

Cause: The storage capacity of the cloud service has been exceeded.
Solution: Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

B11Cg238

Cause: You do not have access permission for the folder.
Solution: Set an appropriate permission for the folder.

B11Cg239

Cause: The file to be renamed has been deleted.
Solution: Scan the document again.

B11Cg275

Cause

The folder in the cloud service has been deleted or renamed.

Solution

Re-specify a folder in the cloud service in which scanned images are to be saved and tap the [Save again] button on the Preview screen in the following procedure:

Tap the [Cloud settings] icon at the bottom of the ScanSnap Home screen.
If multiple batches of cloud settings exist, swipe the currently displayed batch of cloud settings () to the left or right to display the batch of cloud settings in use.
Tap the [Change the settings] button.
Tap [Cloud storage service setting].
In [Destination], re-specify a cloud service folder in which scanned images are to be saved.