You Cannot Sign In with a ScanSnap Account
If you cannot sign in with a ScanSnap account even when you are in a region where ScanSnap accounts are available, check the following:
Is the region where ScanSnap accounts are not available selected for the region setting on the computer that you are using?
Even when you are in a region where ScanSnap accounts are available, if the region where ScanSnap accounts are not available is selected for the region setting on your computer, you cannot sign in with a ScanSnap account.
Change the region setting on your computer in the following procedure, and then sign in with a ScanSnap account.
Exit ScanSnap Home.
Change the region setting on the computer to the region that you selected when registering a ScanSnap account.
For details, refer to To Check or Change the Region Setting.
Sign in with a ScanSnap account.
Display the main window of ScanSnap Home.
For details, refer to To Display the Main Window.
Select [Settings] in the menu → [Preferences] to display the preferences window.
Select the [Account] tab and sign in by entering a ScanSnap account e-mail address and password in the fields under [ScanSnap account].
Exit ScanSnap Home.
Change the region setting on the computer to the region that you selected when registering a ScanSnap account.
Select [System Settings] from the Apple (
) menu to display the system settings window.
Select [Language & Region] from the list of [General] to display the [Language & Region] window.
Change the setting for [Region] to the region that you selected when registering a ScanSnap account.
Click
at the top of the window to close the system settings window, and then restart the computer.
Sign in with a ScanSnap account.
Display the main window of ScanSnap Home.
Click the [ScanSnap Home] icon
in the application list that appears when you click Launchpad in the Dock.
Select [ScanSnap Home] on the menu bar → [Preferences] to display the preferences window.
Select the [Account] tab and sign in by entering a ScanSnap account e-mail address and password in the fields under [ScanSnap account].