This website is designed to be used with ScanSnap Home 2.xx.
If you are using ScanSnap Home 3.0 or later, refer to here.
Did Not Receive a Notification E-mail for Resetting the Password
If you do not receive a notification e-mail for resetting the password of the ScanSnap account, check the following:
Is the e-mail address used for the account name valid?
Register a new account with a valid e-mail address.
Is your e-mail address set not to receive e-mails from the domain "@mail.scansnap.com"?
A notification e-mail for resetting the password is sent from the domain "@mail.scansnap.com". Change the setting to allow e-mails from this domain.
Did you check if the e-mail is recognized as spam?
Check if the e-mail is in the spam inbox.