A "Failed to install Microsoft .NET Framework X.X." Message Is Displayed (Windows)

.NET Framework X.X is required to operate ScanSnap Home.

"X.X" indicates the version number.

If installing Microsoft .NET Framework X.X fails, check the following.

Are the latest updates applied to your computer?

Run Windows Update to apply the updates, and install ScanSnap Home again.

If the problem persists, download the installer for .NET Framework from the official Microsoft website and run the installer to install it, and then install ScanSnap Home again.

  • To install ScanSnap Home in an online environment, downloading .NET Framework installer from the official Microsoft website beforehand and installing it is necessary.

  • If the "A certificate chain could not be built to a trusted root authority." error occurs during .NET Framework installation, install a certificate on the computer. For details about installing a certificate on a computer, refer to the official Microsoft website.

If the problem still persists, there may be something wrong with the computer that you are using. For details, contact Microsoft Corporation.