Installation Has Stopped/Installation Is Not in Progress

If the indicator which shows the progress of the installation has stopped or shows no progress, check the following:

Is security software running?

If security software is running, the installation may not be performed properly.

Uninstall ScanSnap Home and then install ScanSnap Home again in the following procedure.

  1. Use the uninstall tool (SSHomeClean.exe) to uninstall ScanSnap Home manually.

    For details on how to use the uninstall tool, run a search for "SSHomeClean.exe" in ScanSnap FAQ, click the appropriate link that is listed in the search results, and refer to the webpage.

    Before you run the uninstall tool, read "Installation Information Cleanup Guide for ScanSnap Home" that is on the displayed webpage.

  2. Temporarily stop the security software application operations that are running.

    After the installation of ScanSnap Home, restart the security software immediately.

    For details about how to temporarily stop and restart the security software, refer to the manual of the security software that you are using.

    • While the security software is stopped, do not perform any operations other than the installation of ScanSnap Home, such as the registration of a ScanSnap account.

  3. Install ScanSnap Home.

    For details, refer to Setting Up the ScanSnap for the First Time.

If the problem still persists, use the offline installer and install ScanSnap Home again.

Click [Offline Installer] from here to download it.