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Before you buy

Q1 Which operating systems does Rack2-Filer support?
A1 Rack2-Filer supports Windows® 2000 Professional, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, Windows® 8.1, and Windows® 10.

(Note) Cautions when running Rack2-Filer under Windows® 7.
(Note) Cautions when running Rack2-Filer under Windows® 8.
(Note) Cautions when running Rack2-Filer under Windows® 8.1.
(Note) Cautions when running Rack2-Filer under Windows® 10.
Q2 Does Rack2-Filer support 64bit operating systems?
A2 Yes, it supports Windows Vista® 64bit, Windows® 7 64bit, Windows® 8 64bit, Windows® 8.1 64bit and Windows® 10 64bit.
It provides 32bit support for Windows® XP.
Q3 What language(s) does Rack2-Filer support?
A3 [Rack2-Filer]
It supports English, French, German, Italian, Spanish, Russian, Portuguese, Chinese (Simplified), Chinese (Traditional), Korean and Japanese.
[Rack2-Filer Lite]
It supports English, French, German, Italian, Spanish and Chinese (Simplified).
Q4 Will Rack2-Filer support Mac operating systems in the future?
A4 Currently, we do not plan to support Mac operating systems with Rack2-Filer.
Q5 What are the system requirements for using Rack2-Filer?
A5 The system requirements for using Rack2-Filer are as follows:
Item Requirements
Operating system
(OS)		 Windows® 2000 Professional
Windows® XP		 Windows Vista® Windows® 7
(Note1)
Windows® 8
(Note2)
Windows® 8.1
(Note3)
Windows® 10
(Note4)
CPU Pentium III
600 MHz or more		 Pentium 4 1.8 GHz or more
Memory 256MB or more
(512MB or more
is recommended)		 512MB or more
(1GB or more is recommended)		 For 32bit :
1GB or more
For 64bit :
2GB or more
Disk
volume		 System
drive		 10MB or more disk space
(When using color data, it is necessary to provide approximately 400MB or more disk space and virtual memory (paging file size))
Installa-
tion drive		 450MB or more disk space
(Additional space is required for the data created by Rack2-Filer)
Monitor resolution 800 X 600 pixels or more (Note5)
Monitor colors High color (16bit) or more

(Note1)
Cautions when running Rack2-Filer under Windows® 7.
(Note2)
Cautions when running Rack2-Filer under Windows® 8.
(Note3)
Cautions when running Rack2-Filer under Windows® 8.1.
(Note4)
Cautions when running Rack2-Filer under Windows® 10.
(Note5)
1024 X 768 pixels or more if the size of the characters are set to be zoomed in by the Windows settings.
Q6 What are the system requirements for using Rack2-Filer Lite?
A6

The system requirements for using Rack2-Filer Lite are:
CPU:
<Windows® 2000 / XP> Pentium3 600MHz or higher
<Windows Vista®> Pentium4 1.8GHz or higher
<Windows® 7> Pentium4 1.8GHz or higher (Note1)
<Windows® 8> Pentium4 1.8GHz or higher (Note2)
<Windows® 8.1> Pentium4 1.8GHz or higher (Note3)

Memory:
<Windows® 2000 / XP> 256MB or more
<Windows Vista®> 512MB or more
<Windows® 7> For 32bit: 1GB or more / For 64bit: 2GB or more
<Windows® 8> For 32bit: 1GB or more / For 64bit: 2GB or more
<Windows® 8.1> For 32bit: 1GB or more / For 64bit: 2GB or more

Display: Resolution of 800 X 600 pixels or higher, high color (16-bit or more)
Disk Capacity: System Drive: 10MB or more free disk space
Installation Drive: 300MB or more free disk space (Note4)


(Note1) Cautions when running Rack2-Filer under Windows® 7.
(Note2) Cautions when running Rack2-Filer under Windows® 8.
(Note3) Cautions when running Rack2-Filer under Windows® 8.1.
(Note4) Excluding any data created during the use of this product.

Q7 I would like to use a scanner to import documents into Rack2-Filer. What scanners does Rack2-Filer support?
A7 [Rack2-Filer]
Rack2-Filer supports TWAIN driver supporting FUJITSU scanners (see Note1) as well as ScanSnap scanners.
The following languages are supported by the following ScanSnap products:
  • English / French / German / Italian / Spanish / Chinese (Simplified) / Chinese(Traditional) / Korean / Japanese :
    S1100 / S1300i / S1300 / S1500 / S300 / S510 / S500
  • Russian / Portuguese :
    S1100 / S1300i / S1300 / S1500

[Rack2-Filer Lite]
ScanSnap S300 only

(Note1)
Rack2-Filer supporting Fujitsu brand fi-Series scanners are referred to as "Fujitsu fi-Series scanner with TWAIN driver" in scanner related documents.
Q8 Do you have any plans to support thin clients, such as Citrix, in the future?
A8 We are not considering thin client support at the present time.
Q9 Can I use Rack2-Filer when I switch the displayed language using "Regional and Language Options" on the control panel? Furthermore, does Rack2-Filer support displayed languages when they have been changed in Windows® MUI?
A9 No. Rack2-Filer only supports the language that the operating system was installed in.
Q10 What is the Windows® 7 support status for Rack2-Filer?
A10 The Rack2-Filer support status in Windows® 7(Note1) is as follows.
Rack2-Filer Windows® 7 support status
Version Support Status
V5.0 Apply the latest update.
Download here
Cautions for specific operations.
Cautions for use in Windows® 7
V4.0
(including Rack2-Filer Lite)		 Cautions for specific operations.
Cautions for use in Windows® 7
V3.0 Cannot be used in Windows® 7.
No plans to be supported in the future.

(Note1)
The following editions of Windows® 7 are supported.

  • Windows® 7 Starter
  • Windows® 7 Home Premium (32 bit/64 bit)
  • Windows® 7 Professional (32 bit/64 bit)
  • Windows® 7 Enterprise (32 bit/64 bit)
  • Windows® 7 Ultimate (32 bit/64 bit)
Q11 What are the cautions for use in Windows® 7?
A11 The following problems occur when using Rack2-Filer in Windows® 7. (Note1)
  1. When the left and right pages of an open binder are contents pages, and the edge of a page is clicked, there is a delayed response.
  2. For the following operations, if the Rack2-Filer data is specified directly under the system drive (For example: C drive), saved data may not be viewable in explorer.
    • [Export Binder] for a binder from Rack2-Filer
    • [Export] for a binder in Rack2-Viewer
    • [Save As] in Rack2-WorkArea
  3. If the display resolution is 800 X 600, part of the Raku2 ImageWriter settings screen is not displayed.
  4. In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file attachment cannot be set in the Rack2-Viewer window.
  5. When creating key text blocks, the operation cannot be cancelled while in progress because the [Extracting Text] dialog box is hidden.
1 When the left and right pages of an open binder are contents pages, and the edge of a page is clicked, there is a delayed response.
Prevention
Method		 Use one of the following methods to jump to a page.
  • Jump to a page by clicking an item in a contents page
  • Click on the edge of a page when the left and right pages are not contents pages
  • Jump to a page from the [Jump to Selected Page] dialog box
  • Jump to a page by entering the page number in the page range input field

Jump to a page by clicking an item in a contents page

Click an item on a contents page to jump to the specified page.


Jump to a page when the left and right pages are not contents pages

Flip pages so that right and left pages are not contents pages.


Click the edge of the page to jump to a page.


Jump to a page from the [Jump to Selected Page] dialog box
While the binder is open, press [Ctrl] + [G] on the keyboard
The [Jump to Selected Page] dialog box appears.

Enter a page number and click the [Jump] button to jump to the specified page.


Jump to a page by entering the page number in the page range input field
Click the page range input field on the bottom-right or bottom-left of the Rack2-Viewer window

Enter a page number and press the [Enter] key to jump to the specified page.

2 For the following operations, if the Rack2-Filer data is specified directly under the system drive (for example: C drive), saved data may not be viewable in explorer.
  • [Export Binder] for a binder from Rack2-Filer
  • [Export] for a binder in Rack2-Viewer
  • [Save As] in Rack2-WorkArea
Prevention
Method

Do not set the save destination for Rack2-Filer data as directly under the system drive (for example: C drive).
If data is already saved directly under the system drive, the data is saved to the following location according to the OS default settings. Move the data to another folder.
C:/Users/[username]/AppData/Local/VirtualStore
This folder can be accessed from the explorer [Compatibility files] menu.
3 If the display resolution is 800 X 600, some of the Raku2 ImageWriter settings screen cannot be displayed.
Prevention
Method

Since this problem is unique to Windows® 7, change the position of the taskbar display by the following setting method.
Select [Control Panel] - [Customize the Start menu].
The [Taskbar and Start Menu Properties] dialog box will open. For "Taskbar location on screen", select "Left" or "Right", and click [OK].
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
4 In the [Rack2-Viewer Settings] window of Rack2-Viewer, Rack2-Viewer cannot be set for "Windows should open PDF files using the...".
Prevention
Method

"Windows should open PDF files using the..." is not yet supported for Windows Vista® and Windows® 7.

5 When creating key text blocks, the operation cannot be cancelled while in progress because the [Extracting Text] dialog box is hidden.
Prevention
Method

After waiting for a while, the [Extracting Text] dialog box will appear.
Wait for the dialog box to appear.
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable

(Note1)
The following editions of Windows® 7 are supported

  • Windows® 7 Starter
  • Windows® 7 Home Premium (32 bit/64 bit)
  • Windows® 7 Professional (32 bit/64 bit)
  • Windows® 7 Enterprise (32 bit/64 bit)
  • Windows® 7 Ultimate (32 bit/64 bit)
Q12 What is the Windows® 8 support status for Rack2-Filer?
A12 The Rack2-Filer support status in Windows® 8(Note1) is as follows.
Rack2-Filer Windows® 8 support status
Product Version Support Status
Rack2-Filer V5.0 Cautions for specific operations.
Cautions for use in Windows® 8

Use Rack2-Filer with Windows® 8 after applying the latest update.
V4.0
(including Rack2-Filer Lite)
V3.0 or earlier Rack2-Filer V3.0 does not work with Windows® 8.
And there are no plans to support Windows® 8.
Rack2-Filer Lite V4.0 Cautions for specific operations.
Cautions for use in Windows® 8

(Note1)
The following editions of Windows® 8 are supported.

  • Windows® 8
  • Windows® 8 Pro
  • Windows® 8 Enterprise
Q13 What are the cautions for use in Windows® 8?
A13 The following problems occur when using Rack2-Filer in Windows® 8. (Note1)
  1. It is hard to distinguish Rack2-Filer's icons in the Start window.
  2. Importing PDF files may fail.
  3. A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Reader", a pre-installed application of Windows® 8.
  4. The Rack2 Folder Monitor Software status, such as the start and end of importing files, is not notified.
  5. If the display resolution is 800 x 600 pixels or less, part of the window may not appear on the screen and thus some buttons cannot be clicked with a mouse.
  6. In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file cannot be associated with the Rack2-Viewer.
1 It is hard to distinguish Rack2-Filer's icons in the Start window.
Prevention
Method		 Display the menu bar by right-clicking on the Start window and select "All apps" to divide the program icons into groups. Use in this state.

  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
2 Importing PDF files may fail.
Prevention
Method

Depending on the application(*) associated with PDF files, the following error message may appear and importing PDF files may fail if the PDF files were not output by Rack2-Filer or were not scanned by ScanSnap.


(*) e.g. "Reader", a pre-installed application of Windows® 8


To avoid the problem, change the setting of the application associated with the PDF files and then import the PDF files again by following the procedure below;

  1. Install an application having the print function of PDF files. (Adobe® Acrobat® or Adobe® Reader® is recommended)
  2. Set the application installed in Step 1 for the associated application.
    Open the explorer and select any PDF file. Then, right-click it to display the menu. Select "Open With -> Choose default program..."
  3. The "How do you want to open this file?" screen appears. Then, tick the "Use this app for all .pdf files" check box and select the application installed in Step 1.
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
3 A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Reader", a pre-installed application of Windows® 8.
Prevention
Method

A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Reader", a pre-installed application of Windows® 8. Install another PDF viewer application (such as Adobe® Acrobat®, Adobe® Reader®, etc.).
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
4 The Rack2 Folder Monitor Software status, such as the start and end of importing files, is not notified.
Prevention
Method

When Rack2 Folder Monitor Software is newly installed in Windows® 8, a pop-up balloon that notifies of the start and end of importing files does not appear and the status is not notified.


Open the "Other Settings" tab in the [Rack2 Folder Monitor Software Setting] dialog box and select the "Notify of the Rack2 Folder Monitor Software status using pop-up balloon" radio button in "Notification method" and then click [OK].
  • V5.0 :  Applicable
5 If the display resolution is 800 X 600 pixels or less, part of the window may not appear on the screen and thus some buttons cannot be clicked with a mouse.
Prevention
Method

Set 1024 x 768 pixels or more for the display resolution when using Rack2-Filer in Windows® 8.
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
6 In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file cannot be associated with the Rack2-Viewer.
Prevention
Method

Even if the Rack2-Viewer window is set to be associated with PDF files in Windows® 8, the setting is not reflected. Change the setting of the application associated with PDF files by following the procedure below;


  1. Open the explorer and select any PDF file. Then, right-click it to display the menu. Select "Open With -> Choose default program...".
  2. The "How do you want to open this file?" screen appears. Then, tick the "Use this app for all .pdf files" check box and select "VirtualBinder Application".

  • V5.0 :  Applicable

(Note1)
The following editions of Windows® 8 are supported

  • Windows® 8 (32 bit/64 bit)
  • Windows® 8 Pro (32 bit/64 bit)
  • Windows® 8 Enterprise (32 bit/64 bit)
Q14 What is the Windows® 8.1(Note1) support status for Rack2-Filer?
A14 The Rack2-Filer support status in Windows® 8.1(Note1) is as follows.
Rack2-Filer Windows® 8.1 support status
Product Version Support Status
Rack2-Filer V5.0 Cautions for specific operations.
Cautions for use in Windows® 8.1

Use Rack2-Filer with Windows® 8.1 after applying the latest update.
V4.0
(including Rack2-Filer Lite)
V3.0 or earlier Rack2-Filer V3.0 does not work with Windows® 8.1.
And there are no plans to support Windows® 8.1.
Rack2-Filer Lite V4.0 Cautions for specific operations.
Cautions for use in Windows® 8.1

(Note1)
Windows® 8.1 means below:

  • Windows® 8.1
  • Windows® 8.1 Pro
  • Windows® 8.1 Enterprise
Q15 What are the cautions for use in Windows® 8.1?
A15 The following problems occur when using Rack2-Filer in Windows® 8.1. (Note1)
  1. It is hard to distinguish Rack2-Filer's icons in the Start window.
  2. Importing PDF files may fail.
  3. A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Reader", a pre-installed application of Windows® 8.1.
  4. The Rack2 Folder Monitor Software status, such as the start and end of importing files, is not notified.
  5. If the display resolution is 800 x 600 pixels or less, part of the window may not appear on the screen and thus some buttons cannot be clicked with a mouse.
  6. In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file cannot be associated with the Rack2-Viewer.
1 It is hard to distinguish Rack2-Filer's icons in the Start window.
Prevention
Method		 Once you display the Start window and then click , the Apps window appears. Please use Rack2-Filer with the window open.
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
2 Importing PDF files may fail.
Prevention
Method

Depending on the application(*) associated with PDF files, the following error message may appear and importing PDF files may fail if the PDF files were not output by Rack2-Filer or were not scanned by ScanSnap.


(*) e.g. "Reader", a pre-installed application of Windows® 8.1


To avoid the problem, change the setting of the application associated with the PDF files and then import the PDF files again by following the procedure below;

  1. Install an application having the print function of PDF files. (Adobe® Acrobat® or Adobe® Reader® is recommended)
  2. Set the application installed in Step 1 for the associated application.
    Open the explorer and select any PDF file. Then, right-click it to display the menu. Select "Open With -> Choose default program..."
  3. The "How do you want to open this file?" screen appears. Then, tick the "Use this app for all .pdf files" check box and select the application installed in Step 1.
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
3 A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Reader", a pre-installed application of Windows® 8.1.
Prevention
Method

A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Reader", a pre-installed application of Windows® 8.1. Install another PDF viewer application (such as Adobe® Acrobat®, Adobe® Reader®, etc.).
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
4 The Rack2 Folder Monitor Software status, such as the start and end of importing files, is not notified.
Prevention
Method

When Rack2 Folder Monitor Software is newly installed in Windows® 8.1, a pop-up balloon that notifies of the start and end of importing files does not appear and the status is not notified.


Open the "Other Settings" tab in the [Rack2 Folder Monitor Software Setting] dialog box and select the "Notify of the Rack2 Folder Monitor Software status using pop-up balloon" radio button in "Notification method" and then click [OK].
  • V5.0 :  Applicable
5 If the display resolution is 800 X 600 pixels or less, part of the window may not appear on the screen and thus some buttons cannot be clicked with a mouse.
Prevention
Method

Set 1024 x 768 pixels or more for the display resolution when using Rack2-Filer in Windows® 8.1.
  • V4.0(including Rack2-Filer Lite) :  Applicable
  • V5.0 :  Applicable
6 In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file cannot be associated with the Rack2-Viewer.
Prevention
Method

Even if the Rack2-Viewer window is set to be associated with PDF files in Windows® 8.1, the setting is not reflected. Change the setting of the application associated with PDF files by following the procedure below;


  1. Open the explorer and select any PDF file. Then, right-click it to display the menu. Select "Open With -> Choose default program...".
  2. The "How do you want to open this file?" screen appears. Then, tick the "Use this app for all .pdf files" check box and select "VirtualBinder Application".

  • V5.0 :  Applicable

(Note1)
The following editions of Windows® 8.1 are supported

  • Windows® 8.1 (32 bit/64 bit)
  • Windows® 8.1 Pro (32 bit/64 bit)
  • Windows® 8.1 Enterprise (32 bit/64 bit)
Q16 What is the Windows® 10(Note1) support status for Rack2-Filer?
A16

Rack2-Filer supports Windows® 10.


Rack2-Filer Windows® 10 support status
Version Support Status
V5.0 Cautions for specific operations.
Cautions for use in Windows® 10

Use Rack2-Filer with Windows® 10 after applying the latest update.
V4.0 or earlier Rack2-Filer V4.0 or earlier does not work with Windows® 10.
And there are no plans to support Windows® 10.

(Note1)
Windows® 10 means below:

  • Windows® 10 Home
  • Windows® 10 Pro
  • Windows® 10 Enterprise
  • Windows® 10 Education
Q17 What are the cautions for use in Windows® 10?
A17 The following problems occur when using Rack2-Filer in Windows® 10. (Note1)
  1. A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Microsoft Edge", a pre-installed application of Windows® 10.
  2. The Rack2 Folder Monitor Software status, such as the start and end of importing files, is not notified.
  3. If the display resolution is 800 x 600 pixels or less, part of the window may not appear on the screen and thus some buttons cannot be clicked with a mouse.
  4. In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file cannot be associated with the Rack2-Viewer.
  5. I cannot import my Excel files to Rack2-Filer on Windows® 10 where Microsoft® Excel® is installed.
1 A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Microsoft Edge", a pre-installed application of Windows® 10.
Prevention
Method

A PDF file created with Raku2 ImageWriter and having more than one page may not be displayed with "Microsoft Edge", a pre-installed application of Windows® 10. Install another PDF viewer application (such as Adobe® Acrobat®, Adobe® Reader®, etc.).
2 The Rack2 Folder Monitor Software status, such as the start and end of importing files, is not notified.
Prevention
Method

When Rack2 Folder Monitor Software is newly installed in Windows® 10, a pop-up balloon that notifies of the start and end of importing files does not appear and the status is not notified.


Open the "Other Settings" tab in the [Rack2 Folder Monitor Software Setting] dialog box and select the "Notify of the Rack2 Folder Monitor Software status using pop-up balloon" radio button in "Notification method" and then click [OK].
3 If the display resolution is 800 X 600 pixels or less, part of the window may not appear on the screen and thus some buttons cannot be clicked with a mouse.
Prevention
Method

Set 1024 x 768 pixels or more for the display resolution when using Rack2-Filer in Windows® 10.
4 In the [Rack2-Viewer Settings] window of Rack2-Viewer, a PDF file cannot be associated with the Rack2-Viewer.
Prevention
Method

Even if the Rack2-Viewer window is set to be associated with PDF files in Windows® 10, the setting is not reflected. Change the setting of the application associated with PDF files by following the procedure below;


  1. Open the explorer and select any PDF file. Then, right-click it to display the menu. Select "Open With -> Choose default program...".
  2. The "How do you want to open this file?" screen appears. Then, tick the "Use this app for all .pdf files" check box and select "VirtualBinder Application".

5 I cannot import my Excel files to Rack2-Filer on Windows® 10 where Microsoft® Excel® is installed.
Prevention
Method

When using Microsoft® Excel® 2010 or earlier on 1607 or later version of Windows® 10, Excel files may not be imported to Rack2-Viewer.
Please see the link below for further details.

(Note1)
Windows® 10 means below:

  • Windows® 10 Home
  • Windows® 10 Pro
  • Windows® 10 Enterprise
  • Windows® 10 Education
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