Multifeed

When a multifeed occurs, the following error code is displayed on the Function Number Display of the operator panel.

"J" and "2" are displayed alternately

When a multifeed error occurs, remove the document by referring to "Paper Jam".

If multifeeds occur frequently, check the following points and take measures accordingly.

Do the documents meet the paper requirements?	No	Use documents that meet the paper requirements described in "Documents for Scanning".
Yes

Is the Carrier Sheet used?	Yes	Specify the scan settings for the Carrier Sheet in the scanner driver.
No

If multifeed detection is enabled, does the document meet the conditions for an accurate multifeed detection?	No	Fulfill the "Conditions Required for Accurate Multifeed Detection". As needed, select the [Selected range] checkbox for [Document check area specification for Multifeed Detection] in [Device Setting 2] in the Software Operation Panel, and specify an area to detect multifeed.
Yes

Did you scan a thick document such as a plastic card?	Yes	Perform one of the following: Use the multifeed window display function of the scanner driver. Use the Intelligent Multifeed function in the Software Operation Panel. Disable the multifeed detection setting of the scanner driver.
No

Did you fan the documents before loading them?	No	Fan the documents by referring to "How to Fan Documents". If the problem persists, load the documents by referring to "Aligning Documents".
Yes

Have the documents just been printed out from a copy machine or a laser printer?	Yes	Fan the documents a few times by referring to "How to Fan Documents", to eliminate static electricity.
No

Is the Roller Set (the brake roller and pick roller) installed correctly?	No	Install the Roller Set (the brake roller and pick roller) correctly.
Yes

Is the Roller Set (the brake roller and pick roller) clean?	No	Clean the Roller Set (the brake roller and pick roller).
Yes

Is the Roller Set (the brake roller and pick roller) worn out?	Yes	Replace the Roller Set (the brake roller and pick roller) correctly.
No

Is the scanner used at 2,000 m or higher altitudes?	Yes	Select [Enable] for [High Altitude Mode] in [Device Setting 2] in the Software Operation Panel. If the scanner is used at an altitude lower than 2,000 m with [High Altitude Mode] set to [Enable], multifeeds may not be detected.
No

Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.