Multifeed

When a multifeed occurs, one of the following error codes is displayed on the LCD of the operator panel.

J2:55	Multifeed detected (Overlap)
J2:56	Multifeed detected (Length)

When a multifeed error occurs, remove the document by referring to "Paper Jam".

 

If multifeeds occur frequently, check the following points and take measures accordingly.

 

Do the documents meet the paper requirements?	No	Use documents that meet the paper requirements described in "Documents for Scanning".
Yes

If multifeed detection is enabled, does the document meet the conditions for an accurate multifeed detection?	No	Fulfill the conditions described in "Conditions Required for Accurate Multifeed Detection".
Yes

Did you scan a thick document such as a plastic card?	Yes	You can scan such a document by disabling multifeed detection.
No

Did you fan the documents before loading them?	No	Fan the documents by referring to "Fanning Documents". If the problem persists, load the documents by referring to "Aligning Documents".
Yes

Have the documents just been printed out on a copy machine or a laser printer?	Yes	Fan the documents a few times by referring to "Fanning Documents", to eliminate static electricity.
No

Are the brake roller and pick roller installed correctly?	No	Install the brake roller and pick rollercorrectly.
Yes

Are the brake roller and pick roller dirty?	No	Clean the brake rollerand pick roller.
Yes

Are the brake roller and pick roller worn out?	Yes	Replace the brake roller and pick rollercorrectly.
No

Are you using the scanner at an altitude of 2,000 m or higher?	Yes	Set [High Altitude Mode] to [Enable] under [Device Setting 2] in the Software Operation Panel. If the scanner is being used on level ground lower than 2,000 m with the high altitude mode set to [Enable], multifeeds may not be detected.
No

Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.