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ScanSnap Help
Maintenance
Replacing the Consumables
Replacing the Pick Roller Assembly

Replacing the Pick Roller Assembly

Replace the consumable (pick roller assembly) of the ScanSnap when the replacement cycle is reached.

The suggested replacement cycle is every 100,000 sheets scanned.

Before replacing consumables, you must turn off the ScanSnap and unplug the power connection cable (power cable or USB bus power cable) from the power supply source (AC outlet or computer). Not doing so may cause fire or electrical shock.
Do not place internal parts such as the pad assy and the pick roller assembly within reach of small children. Doing so may cause injury.

ATTENTION

The bottom part of the ScanSnap may become hot when the ScanSnap is being used, but this does not affect ScanSnap operation or cause any physical harm. Be careful not to drop the ScanSnap when carrying it.

Windows

Prepare a new consumable.

Product Name

Part No.

PICK ROLLER

PA03541-0001

For purchasing details, refer to "Suppliers of Consumables/Optional Parts" in About Customer Support and Maintenance.
Unplug the power connection cable (power cable or USB bus power cable) from the power supply source (AC outlet or computer).
Remove any documents from the ADF paper chute (cover) .
Pull the ADF release tab towards you to open the ADF top section . Pull the ADF release tab towards you to open the ADF top section.

The body of the ScanSnap may vary in color depending on the region where you purchased the ScanSnap.
Remove the sheet guide .

While holding the squeeze clip and the catch on the right end and pressing the catch inward, lift the sheet guide to remove it.
Turn the bushing that is on the left.
Remove the shaft of the pick roller from the ScanSnap.
Lift the left side of the shaft slightly (about 5 mm), move it toward the left, and then lift it upward to pull it out.
ATTENTION
- There may be paper dust around the pick roller assembly .
  
  Wipe off the paper dust with a cloth moistened with Cleaner F1. Not doing so may cause image faults.
  
  Do not use water, mild detergent, or aerosol spray.
Remove the pick roller assembly from the shaft .
Pull out the shaft as you lift the retaining clip.
ATTENTION
- Lifting the retaining clip with your fingernail may hurt or damage your fingernail.
  
  Use a paper clip or something alike if you have trouble lifting it up.
Attach the new pick roller assembly to the shaft .

Insert the protrusion of the shaft into the slot of the pick roller assembly.
Attach the shaft to the ScanSnap.

Insert the right end of the shaft into the bushing on the right-side and then slowly attach the left end of the shaft into place.
Secure the bushing on the left.
ATTENTION
- Make sure that the shaft is attached firmly. Otherwise, paper jams or other feeding errors may occur.
Attach the sheet guide .
While holding the tab and catch on the right end of the sheet guide, attach the sheet guide into place until it clicks.
ATTENTION
- Confirm that the sheet guide is attached properly. Otherwise, paper jams or other feeding errors may occur.
Close the ADF top section. Close the ADF top section .
Close the ADF top section until it locks in place.

Close the ADF top section together with the stacker until it locks into position, indicated by a clicking sound.
ATTENTION
- Make sure that the ADF top section is completely closed.
  
  Otherwise, paper jams or other feeding errors, or image faults may occur.
Connect the power connection cable (power cable or USB bus power cable) to the power supply source (AC outlet or computer), and turn on the ScanSnap.
Reset the pick roller count.
1. Display the Scan Window of ScanSnap Home.
  - To Display the Scan Window
2. Select [Preferences] in the menu that appears when you click at the top of the scan window to display the preferences window.
3. Select the ScanSnap that is currently connected to the computer from the list of ScanSnap units in [Scanner information] that is located in the [Scanner] tab.
4. Click the [Details] button to display the [Details] window.
5. Click the [Reset] button for [Pick roller count].
6. When a confirmation window appears, click the [Yes] button.
  
  Check that [Pick roller count] is reset to 0.
7. Click the [OK] button to close the window.

macOS

Prepare a new consumable.

Product Name

Part No.

PICK ROLLER

PA03541-0001

For purchasing details, refer to "Suppliers of Consumables/Optional Parts" in About Customer Support and Maintenance.
Unplug the power connection cable (power cable or USB bus power cable) from the power supply source (AC outlet or computer).
Remove any documents from the ADF paper chute (cover) .
Pull the ADF release tab towards you to open the ADF top section . Pull the ADF release tab towards you to open the ADF top section.

The body of the ScanSnap may vary in color depending on the region where you purchased the ScanSnap.
Remove the sheet guide .

While holding the squeeze clip and the catch on the right end and pressing the catch inward, lift the sheet guide to remove it.
Turn the bushing that is on the left.
Remove the shaft of the pick roller from the ScanSnap.
Lift the left side of the shaft slightly (about 5 mm), move it toward the left, and then lift it upward to pull it out.
ATTENTION
- There may be paper dust around the pick roller assembly .
  
  Wipe off the paper dust with a cloth moistened with Cleaner F1. Not doing so may cause image faults.
  
  Do not use water, mild detergent, or aerosol spray.
Remove the pick roller assembly from the shaft .
Pull out the shaft as you lift the retaining clip.
ATTENTION
- Lifting the retaining clip with your fingernail may hurt or damage your fingernail.
  
  Use a paper clip or something alike if you have trouble lifting it up.
Attach the new pick roller assembly to the shaft .

Insert the protrusion of the shaft into the slot of the pick roller assembly.
Attach the shaft to the ScanSnap.

Insert the right end of the shaft into the bushing on the right-side and then slowly attach the left end of the shaft into place.
Secure the bushing on the left.
ATTENTION
- Make sure that the shaft is attached firmly. Otherwise, paper jams or other feeding errors may occur.
Attach the sheet guide .
While holding the tab and catch on the right end of the sheet guide, attach the sheet guide into place until it clicks.
ATTENTION
- Confirm that the sheet guide is attached properly. Otherwise, paper jams or other feeding errors may occur.
Close the ADF top section. Close the ADF top section .
Close the ADF top section until it locks in place.

Close the ADF top section together with the stacker until it locks into position, indicated by a clicking sound.
ATTENTION
- Make sure that the ADF top section is completely closed.
  
  Otherwise, paper jams or other feeding errors, or image faults may occur.
Connect the power connection cable (power cable or USB bus power cable) to the power supply source (AC outlet or computer), and turn on the ScanSnap.
Reset the pick roller count.
1. Display the Scan Window of ScanSnap Home.
  - To Display the Scan Window
2. Select [Preferences] in the menu that appears when you click at the top of the scan window to display the preferences window.
3. Select the ScanSnap that is currently connected to the computer from the list of ScanSnap units in [Scanner information] that is located in the [Scanner] tab.
4. Click the [Check consumable status] button to display the [Check consumable status] window.
5. Click the [Reset] button for [Pick roller count].
6. When a confirmation window appears, click the [Yes] button.
  
  Check that [Pick roller count] is reset to 0.