Error Code List (All Cloud Services)
Causes and solutions for error codes that are displayed when saving to a cloud service fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Cc003
- Cause
-
The folder in the cloud service has been deleted or renamed.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a folder in which a scanned image is to be saved again. After that, click the [Retry] button that is displayed under the error code.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cc004
- Cause
-
No cloud service is specified in a profile that you are using.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved. After that, click the [Retry] button that is displayed under the error code.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cc005
- Cause
-
The file to be renamed has been deleted.
- Solution
-
Scan the document again.
B11Jc001
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Jc002
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Jc003
- Cause
-
The maximum size of a file has been exceeded.
- Solution
-
If the documents consist of many sheets, scan them in multiple batches.
B11Jc004
- Cause
-
Uploading of a file other than PDF was attempted.
- Solution
-
Open the [Edit profiles] window for a profile that you are using, select [PDF (*.pdf)] for the file format.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Jc005
- Cause
-
Uploading of a PDF file that contains multiple pages was attempted.
- Solution
-
Open the [Edit profiles] window for a profile that you are using, select [PDF (create per page) (*.pdf)] for the file format.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Jc006
- Cause
-
Failed to upload a scanned image in the cloud service.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Jc007
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Wait for a while and try again.
B11Jc008
- Cause
-
Uploading of a file other than JPEG was attempted.
- Solution
-
Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Jc009
- Cause
-
The storage capacity of the cloud service has been exceeded.
- Solution
-
Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.