Error Code List (All Cloud Services)

Causes and solutions for error codes that are displayed when saving to a cloud service fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cc003

Cause

The folder in the cloud service has been deleted or renamed.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a folder in which a scanned image is to be saved again. After that, click the [Retry] button that is displayed under the error code.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cc004

Cause

No cloud service is specified in a profile that you are using.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved. After that, click the [Retry] button that is displayed under the error code.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cc005

Cause: The file to be renamed has been deleted.
Solution: Scan the document again.

B11Jc001

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc002

Cause

The issue may be caused by the following:

Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc003

Cause: The maximum size of a file has been exceeded.
Solution: If the documents consist of many sheets, scan them in multiple batches.

B11Jc004

Cause

Uploading of a file other than PDF was attempted.

Solution

Open the [Edit profiles] window for a profile that you are using, select [PDF (*.pdf)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc005

Cause

Uploading of a PDF file that contains multiple pages was attempted.

Solution

Open the [Edit profiles] window for a profile that you are using, select [PDF (create per page) (*.pdf)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc006

Cause: Failed to upload a scanned image in the cloud service.
Solution: Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc007

Cause: There is a problem with the service provider (server).
Solution: Wait for a while and try again.

B11Jc008

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc009

Cause: The storage capacity of the cloud service has been exceeded.
Solution: Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.