Error Code List (Concur Expense)

Causes and solutions for error codes that are displayed when saving to Concur Expense fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Fg032, B11Fg049, B11Fg050, B11Fg084, B11Fg086, B11Fg087

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Fg029, B11Fg036

Cause

The issue may be caused by the following:

Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg034

Cause: You do not have permission for the requested operation.
Solution: Make sure that the appropriate permission has been set. Or, contact the administrator for your account.

B11Fg035, B11Fg051, B11Fg088, B11Fg089

Cause: There is a problem with the service provider (server).
Solution: Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg048

Cause: The maximum size of a file has been exceeded.
Solution: If the documents consist of many sheets, scan them in multiple batches.