Error Code List (Dropbox)
Causes and solutions for error codes that are displayed when saving to Dropbox fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Cg018, B11Cg031, B11Fg106
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cg020, B11Cg027, B11Cg033, B11Cg037, B11Fg038
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg021, B11Cg028, B11Fg107
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg026
- Cause
-
The storage capacity of the cloud service has been exceeded.
- Solution
-
Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.
B11Cg036, B11Cg248
- Cause
Connection was not established because the cloud service is under maintenance.
- Solution
Check the status of the cloud service, and try again after the service is resumed.
B11Fg023
- Cause
-
You do not have access permission for the folder.
- Solution
-
Set an appropriate permission for the folder.