Error Code List (Eight)
Causes and solutions for error codes that are displayed when saving to Eight fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Cg059, B11Cg060, B11Fg016
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cg061, B11Cg066
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg063
- Cause
The maximum size of a file has been exceeded.
- Solution
Do not scan a document other than a business card.
B11Cg064
- Cause
The maximum resolution has been exceeded.
- Solution
Do not scan a document other than a business card.
B11Cg067
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.