This website is designed to be used with ScanSnap Home 2.xx.
If you are using ScanSnap Home 3.0 or later, refer to here.
Error Code List (Expensify)
Causes and solutions for error codes that are displayed when saving to Expensify fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Fg001
- Cause
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Fg004, B11Fg005, B11Fg008
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Fg007
- Cause
-
The maximum size of a file has been exceeded.
- Solution
-
If the documents consist of many sheets, scan them in multiple batches.
B11Fg009
- Cause
Access was restricted because there were too many users accessing the cloud service.
- Solution
Wait for a while and try again. If the documents consist of many sheets, scan them in multiple batches.
B11Fg010
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.