Error Code List (OneDrive)
Causes and solutions for error codes that are displayed when saving to OneDrive fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Cg133, B11Cg134, B11Cg140, B11Cg147, B11Fg014
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cg137, B11Cg141, B11Cg237, B11Cg247
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg138
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg149
- Cause
-
The storage capacity of the cloud service has been exceeded.
- Solution
-
Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.
B11Cg238
- Cause
-
You do not have access permission for the folder.
- Solution
-
Set an appropriate permission for the folder.
B11Cg239
- Cause
-
The file to be renamed has been deleted.
- Solution
-
Scan the document again.
B11Cg275
- Cause
-
The folder in the cloud service has been deleted or renamed.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a folder in which a scanned image is to be saved again. After that, click the [Retry] button that is displayed under the error code.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).